Privacy Policy

Last Updated: April 6, 2023

Introduction

OpenIndex Pte Ltd ("OpenIndex", "we", "us", or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy outlines how we collect, use, disclose, and protect the information that you provide to us when using our website and services (collectively, the "Services").

By using our Services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

Information We Collect

We collect the following types of information from you when you use our Services:

1. Personal Information: This includes any information that can be used to identify you, such as your name, email address, and any other information you choose to provide.

2. Document Information: This includes the documents you upload to our Services, as well as any associated metadata.

3. Usage Information: We automatically collect information about your usage of our Services, such as IP addresses, device information, and browsing activity. This information is collected through third-party tools like Google Firebase and Google Analytics.

Cookies and Similar Technologies

We and our third-party partners, such as Google Firebase and Google Analytics, use cookies and similar technologies, like web beacons, to collect and analyze usage information, enhance user experience, and provide personalized content and advertisements. Cookies are small text files that are stored on your device when you visit our website.

You can control the use of cookies through your browser settings. However, if you choose to disable cookies, some features of our Services may not function properly or may be unavailable.

By using our Services, you consent to the use of cookies and similar technologies in accordance with this Privacy Policy. If you do not wish to accept cookies, you must adjust your browser settings or refrain from using our Services.

How We Use Your Information

We use your information for the following purposes:

1. To provide our Services, including processing and indexing your documents for future retrieval.

2. To communicate with you, including responding to your inquiries and providing you with information about our Services.

3. To improve our Services by analyzing usage patterns and trends.

4. To comply with applicable laws and regulations.

How We Share Your Information

We share your information with the following third parties:

1. Cloud-based database providers, such as AWS, Vercel, and Fly.io, for the purpose of storing and indexing your documents.

2. Google Firebase and Google Analytics for the purpose of collecting and analyzing usage data.

3. OpenAI APIs to provide additional features and enhancements to our Services.

4. Legal and regulatory authorities, when required by law.

We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing purposes.

Google User Data Access and Usage

Our application integrates with Google Drive to provide you with an enhanced user experience, enabling you to easily upload or share specific documents with us. To facilitate this integration, our application accesses, uses, stores, and shares Google user data as follows:

1. Drive API Scopes: Our application utilizes the following two Google Drive API scopes:

   • https://www.googleapis.com/auth/drive.appdata – This allows our application to see, create, and delete its own configuration data in your Google Drive.

   • https://www.googleapis.com/auth/drive.file – This allows our application to see, edit, create, and delete only the specific Google Drive files you use with our application.

2. Data Usage: When you upload or share documents with us through Google Drive, we index and calculate vectors of numbers (known as "embeddings") that represent those documents. These embeddings are used in conjunction with large language models like ChatGPT to answer users' questions about the documents.

3. Sharing Options: You can decide the access level for the documents you upload or share with us through the following options:

   • Private – The document is accessible only by you.

   • Team – The document is accessible by your colleagues and team members.

   • Public – The document is accessible to all users of our application.

We take the privacy and security of your Google user data seriously and will only use this data in accordance with our Privacy Policy and for the purposes specified above. If you have any questions or concerns regarding our application's access and usage of your Google user data, please contact us using the information provided in the "Contact Us" section of our Privacy Policy.

Your Rights and Choices

At OpenIndex, we are committed to ensuring that you have control over your personal information and documents. You have the following rights and choices regarding your data:

1. Access: You can access your documents and personal information at any time by logging into your account and visiting your dashboard.

2. Update: If you find that any of your personal information is incorrect or outdated, you can update it directly from your dashboard.

3. Delete: You can delete your documents from our Services by selecting the specific document you wish to remove and clicking the delete option. To delete your entire account, please contact our support team at support@openindex.com. Please note that deleting your account will permanently remove all your documents and personal information from our Services. However, we may retain certain information as required by law or for legitimate business purposes.

Please note that exercising these rights and choices may affect the functionality and features of our Services. If you have any questions or concerns regarding your rights and choices, please contact us at the address provided in the "Contact Us" section of our Privacy Policy.

Data Retention

We retain your personal information and documents for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage can guarantee complete security, and we cannot guarantee the absolute security of your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting. Your continued use of our Services after the posting of any changes to this Privacy Policy constitutes your acceptance of those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

OpenIndex Pte Ltd Email: privacy@openindex.com

This Privacy Policy was last updated on April 6, 2023.